Submit a request
What is GuesttoGuest Service?
How can I change the payment method of my Optimal membership?
What is GuesttoGuest Service ?
Do I need to ask for an insurance from my guests?
Do I still need GuesttoGuest Service if I have travel insurance?
How to contact GuesttoGuest in case of emergency?
What if the home does not meet my expectations when I arrive?
What happens if something does not match my expectations when I return home?
What happens in case of damages?
What to do in case of theft?
What to do in cases of cancellation
What happens when I am a guest and I have to cancel an exchange?
What happens to the GuestPoints when my guest cancels the exchange?
What happens if my host cancels?
How can I cancel an exchange?
In case of cancellation, can I get a refund for any payments I made to GuestToGuest?
What you need to know about the deposit
How does the deposit work with Optimal membership?
How does the deposit work?
Can a deposit be collected out of GuesttoGuest?
What is the purpose of the deposit?
Is the deposit directly debited from my account?
How can I recover my deposit?
See all 8 articles