If you have an emergency related to an exchange (you cannot access your host's home, a cancellation at the last minute, etc.), you can contact us 24/7 by email at firstname.lastname@example.org
A member of our team will respond to you as soon as possible to find a solution together.
If your concern is not considered an emergency by our team member, we will suggest that you wait until our office hours to receive a reply (from 10am to 6pm, Monday to Friday, time in Paris).
You can also contact one of our ambassador volunteers by chat; they are also members of the GuesttoGuest community and they may be able to advise you.
They are available to answer your questions directly on our website. You can contact them by clicking on the "Need help?" tab at the bottom of the page.
You can then type your question and be in conversation with our ambassador.